Cathy Moon said:
ellie and charlie said:
the harness i ordered was taking a long time so emailed seller,she has said i should have received it two days ago? so looks like iv wasted my money :x
:shock: If you paid for the Puppia by credit card and did not receive it, you must dispute the charge on your credit card. Contact the credit card and find out what to do in order to dispute, but do it as soon as possible. There is no way you should have to pay for something you didn't receive!
i did this last year, it's easy, you just call the credit card company and tell them, they immediately begin the dispute or charge back, where they freeze the funds in the seller's account and they give you a temporary credit for the amount pending their investigation, which can take up to months. They send you a form to fill out, where you describe what you bought and why it's not satisfactory. They say if you are not satisfied that the item is what you paid for, they won't make you pay.
In this case, you just say you never received it. The seller will be asked for proof of shipping and proof of delivery, which probably doesn't exist, and either way, you didn't receive it which you'll say in their affadavit form, and the seller will not be paid. If they did ship it and you didn't receive it, it's between the seller and the shipper, the seller can use the shipping insurance, if they bought it, to try to get reimbursed by the shipping company. but your credit card company will reimburse you and reverse the payment to the seller.
If you used paypal, it's also easy, you just go to paypal's site and fill out their dispute form and say you never received the item. They contact the seller with your note informing them of the problem, and all contact between you and the seller goes through their site. They say the earlier you start having your communications go through their process, the better because then your notes back and forth to the seller will be documented in their system.
The thing that's cool is, they freeze the seller's paypal account, so if the seller has other auctions, they can't accept paypal from anyone, which usually causes them a lot of problems and motivates them to want to resolve the matter asap.
You can ask for an immediate refund, or ask that another puppia be sent to you if she has one and if you want that.
if you paid with a check, you might be able to get help through your bank by telling them there was a fraud and your money was stolen using their check. You can also stop payment on the check, but there is usually a big fee for doing that, as much as the price of the harness possibly.