Update - So Frustrated!!!
Sorry it's taken so long for an update but I've had a hectic week (lots of other personal issues) . Here is my (long) update:
So I took Andre to my vet ten days ago. I wanted to get him in as soon as possible, so no time to research and find a new vet, even though I'm not too happy with this place.
Here's some background about the practice: They have a male vet and a female vet (I am going to use gender to distinguish between them because I don't want to use their names - sorry if this becomes annoying). The female vet is the main one at the practice and works all days of the week except Thursdays and Fridays. Thursday and Fridays are when the male vet comes in. He performed Harlow's spay surgery in February while I was out the the country. According to my parents, he had glued her incision shut, but apparently hadn't done a quality job because the wound opened after a few days. They had to take Harlow back in to get the wound stapled shut by the female vet. The reason I suspect he had done a bad job is that she seemed apologetic and didn't charge for the stapling visit. Another thing - he voluntarily removed two of Harlow's loose baby teeth during the spay surgery and informed my parents that he had done this, but "wouldn't charge them for it." Umm..... thanks?
When I made the expedited appointment for Andre ten days ago, it was a Friday, so the male vet was working. He gave Andre an amoxicillin shot, and sent us home with nine days worth of liquid Amoxicillin as well as cough suppressant pills. He said that since Andre's activity level and appetite were normal, he'd start Andre out with this conservative treatment plan and told me to return after a week if the cough still persisted. The cough suppressants have worked well, but every time I've tried to decrease their use, he goes back to the same level of coughing. Still no other symptoms - just a really congested cough. So, basically, the antibiotics have not improved his condition at all and I took Andre back this past Friday for a follow-up visit (FYI they charge less for follow-up exams).
As soon as I arrived at the vet's office, I told the vet tech at the front desk that Andre should go into one of the exam rooms ASAP because he has kennel cough and is contagious. I had Andre in his plastic crate this entire time. It took her a few minutes to go back and check the room availability, in which time Andre sneezed and I saw a few droplets of his nasal fluid escape from the bars of the crate and land on the wooden lobby bench. I immediately told the vet tech that she should disinfect the bench so no other dogs would get sick. She then took Andre's crate to an isolation area, and when she returned I reminded her about disinfecting the bench. Her reply was this:
"I was instructed not to disinfect it because that would damage the wood." :yikes
My incredulous response was: "So preserving your benches is more important than the health of your animals?"
And she replied "What he has is not really very airborne. The reason he's in isolation is to prevent other dogs from touching their noses to his. That's really the main way that it spreads." .... is this statement correct?
"But he's in his crate." (this was me)
"Still, curious dogs could come and touch their noses to his."
That exchange was SO infuriating, especially since I'm pretty sure the vet's office is where Andre contracted the kennel cough.
Anyway, we finally saw the vet. He said that since the cough has persisted, we could do x-rays and get blood work done. It was never explained to me why Andre would need these, and given my mistrust of this place, I asked "Couldn't we just try another antibiotic?" The vet responded "Ok, we could do that if you want. Maybe this time we could try Clavamox or Cephalexin." This immediately confused me. Clavamox is Amoxicillin combined with clavulanic acid. Why would he suggest essentially the same antibiotic that he'd prescribed a week before even after I had told him there had been no improvement with the Amoxicillin? I asked him if the two weren't essentially the same thing and he replied "Well....Clavamox is stronger."
I also asked him if it was an issue that I had given Andre the DHPP vaccine and bordatella simultaneously at such a young age and he said no that shouldn't have been a problem.
He left the exam room to order a prescription of Cephalixin for Andre (I had rejected his Clavamox suggestion) and I sat and thought that my level of mistrust for this place (and specifically for him) was too high for me to follow his instructions. So I quickly went out and told him to cancel the antibiotic prescription. I figured I could call the next time the female vet was working and ask her what my best course of action would be (plus I wanted to complain to her about the bench-disinfecting incident). I'm not 100% sure about her either, but I at least trust her more than the male vet.
So this morning, I called the vet's office and asked them to leave a message with the female vet that I had questions regarding Andre's kennel cough. They said that she returns calls after the office closes at 6pm. Fine. I was driving home from San Francisco to Los Angeles and the car charger for my phone broke just as I started the drive. My phone was completely out of battery life. I was so determined not to miss my conversation with the vet that I pulled off the highway and bought a new charger. At 6pm sharp I get a call from the vet's assistant telling me that the vet's recommendation is to bring Andre in for a visit in order for her to be able to adequately answer my questions. I said, "I just had a few general questions for her about the illness" The assistant replied "Ok what are the questions, let me ask her...." I tried to formulate some questions, but really, I just wanted to have an overall conversation with her about my concerns - about the usefulness of antibiotics, about the risk of pneuomonia, about their hygiene practices of the office.... so I said "You know, I really just want to talk to the vet." The assistant placed me on hold, but when when she returned she STILL didn't put the vet on the line. The assistant tried to talk to me some more, but my phone lost reception and the call was lost. I called back, the assistant picked up and then the call was immediately dropped again. When I called back again five minutes later, no one picked up. My calls went directly to voicemail. I left a message and said that I would bring Andre in for an appointment tomorrow morning like they had suggested. I was near tears.
At this point, I am so frustrated and disappointed with this place.
I am going to try and find a new vet ASAP. Apparently there is a really awesome one near me. Maybe a little too awesome -they're apparently so popular that they don't accept new patients unless recommended by one of their current clients.
Andre's cough is still pretty bad when he's not on the cough suppressants. It's so frustrating because he is missing obedience classes (that was the reason I had requested he get the Bordatella vaccine at this age) and I can't take him anywhere. I'm just hoping this doesn't affect his socialization :? He has also fallen behind on his vaccinations.
One last thing - I have contracted a cough as well. :sl*p: I almost never get JUST a cough with no other symptoms. It's time frame directly coincides with Andre's cough (I started coughing right after Andre did and it's continued for both of us for over two weeks now) I was up coughing for hours last night. Is it possible that our coughs are related? The vet has insisted there is no way Andre could have gotten me sick.....but I can't help but think this is too big of a coincidence. At least Harlow is still cough free....
That's all for now. I really needed to vent. Thanks for reading!