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View Full Version : AXA still making mistakes.



*Pauline*
4th November 2010, 04:22 PM
Today I finally got Poppy's insurance from her MRI on 15th September. Before the postman came though, I just happened to phone AXA to see what's happening. They told me they had two claims for Poppy, the first for the MRI etc, the second (which arrived a day later) for 247.88 for SM meds. That didn't make sense. I told them she doesn't have SM though she does have pain meds for CM. Turns out they put Dylan's meds claim under Poppy's name. I asked if I had written the wrong policy number on the claim form, they said no, it was their error.

Please keep notes and ring them if things don't seem right.

Brian M
4th November 2010, 05:38 PM
Hi Pauline


I agree do keep an eye on them they don't seem 100% reliable .Rosie had her MRI on the 29 th Sept and we went back on the 31 st Sept and I received the C/E's on the
28 th Oct .

*Pauline*
4th November 2010, 06:14 PM
I received the C/E's on the
28 th Oct .

What are C/E's?