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Thread: Charlie was MRI'd - here we go again :(

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  1. #1
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    Default Charlie was MRI'd - here we go again :(

    Yesterday I took Charlie for an MRI scan as he's been quite a poorly boy over the last 2 weeks & isn't getting any better

    As if this isn't stressful enough we were completely messed about by the place we went to - yet again. This happened with Maxx and Annie (Alison's baby at the Bridge) but we put it down to a one off.

    We weren't allowed to see the scans and now I have to wait for the results to be faxed over to James (my Vet)

    I am sooooooooooooooo angry as I specifically requested to see the plates once scan was completed - I also asked them to trim Charlie's nails and/or dew claws whilst he was asleep as he won't let anyone near his paws - this wasn't done either

    All in all we had such a bad day that I wish I'd insisted on going to see Mr Skerritt. I am going to demand that Charlie's scans get sent to him anyway.

    All they kept saying over and over to me was that they'd had to do 12 scans and were very busy....

    Really? At £1275 a scan you would expect better service and care wouldn't you?

    And to add insult to injury they kept referring to Charlie as 'she' AND they put a bright PINK bandage around his leg

    As soon as I get back from work today there is a letter of complaint going off to them

    Obviously I am not going to name the scanning place on here but if anyone is considering getting their dogs scanned then please PM me for the name. I'd hate for anyone else to be treated the way we were.

  2. #2
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    Donna, so sorry to hear Charlie isn't well, and how insensitive the people were at the scanning place. It just makes matters worse when they don't seem to care about your feelings or your dog.

    We're sending positive thoughts for a good outcome. Please give Charlie a hug and kiss from us. I hope the time goes fast for you as you wait for news.
    Cathy Moon
    India(tri-F) Geordie(blen-M)Chocolate(b&t-F)Charlie(at the bridge)

  3. #3
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    Oh Donna - poor you and Charlie, that is disgusting - it is such as shame that there are practices like that - definately write and complain and see if there is an ombudsman for them.

    When I went to Clare she was so good, the first consultation was very informative, and she was so kind especially when I burst into tears before we even got started... the only problem I did have was that there were so many booked in, they said that Ozzy would be ready at 4.00 but they did'nt scan him until 4.30 so in the end he came out at 6.30 still groggy.. but she did go through all the scans and what to do, etc. and I got to take the scans away and report was sent within 48 hours to me and our vets...... if we are paying those prices no matter even if we get it back from the insurance we are still a customer and we and our dogs deserve to have some respect.....

  4. #4
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    I'm sorry you had such a bad experience.

    Was there a reason why didn't you go to one of the low cost scanning services though? There are four in the UK and the average cost for a scan is less than a fifth what you paid (£175-250)? Many will talk through the scan with you while you are there.

    Many places that do scans won't go through them at the time though. Not all have a resident neurologist or one available then, able to interpret the scan at the time they are done (most only have a single person who can read scans and they are also doing surgeries, consults etc on other patients; they wouldn;t be able to be right there for each scan client at the time of the scan and techs cannot interpret the results). Most places do have a lot of pressure on when trying to do scans so would probably be reluctant or unable to do something like nails. They often do not put dogs completely under either or try to only keep them under as briefly as possible. Technicians helping with scans wouldn't necessarily be the right people to do claws either.

    To put things in a little perspective: I had lovely service from Mr Skerritt himslef, though they were running two-three HOURS behind schedule and there is absolutely nothing out where they are located -- no where to get anything to eat -- and I'd been travelling for three hours already, since 5 am, but plane and train to get there. No one even offered me a cup of coffee or tea until I finally saw Mr Skerritt, who asked, 'hasn't anyone offered you coffee or tea?". No one offered to give me any priority though I still had to get a train and ferry back to Ireland that day. It took me weeks after to get Skerritt's office to mail me my second certificate and I can still never get them to answer emails. So no one is offering perfect service.

    I hope his scans come back OK, Donna; this is always a very stressful experience anyway without added hassles.
    Karlin
    Cavaliers: Jaspar Leo Lily Tansy
    In memory: Lucy
    Cavalier SM Infosite:www.smcavaliers.com

  5. #5
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    Donna,

    How awful for you and Charlie. Me and the boys send big s . hope Charlie's scans are useful in his treatment and you can ease his suffering.
    Kirsty
    Merlin and Oakleys Mum (Merlin -Male/B&T/5 years, Oakley - Male/Ruby/3.5years)

  6. #6
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    Oh Donna, poor you and Charlie

    I hope you get the results as soon as possible and that they are of use. sending s to you both and of course to Maxx who I'm sure is looking after you both

  7. #7
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    How frustrating for you Donna. Sorry you had to go through all of this on top of getting the scan. Rough day. Let us know what you hear. We'll be thinking of you.
    Cathy
    Loving mom to Jake, Shelby and Micah

  8. #8
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    Donna--I'm so sorry for all the frustration. I hope Charlie feels better soon and that you get a great report back.
    Denise, Wrigley (Golden-5 Yrs.) and
    Mia Bella (Cavalier-2 Yrs.)

  9. #9
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    Sending you and Charlie huge s and you get good results back.

    It's so physically and emotionally draining when you go to such lengths to care for your family pet and the so called "experts" don't even heed your requests and insult you further by referring to your dog as a bitch! and they charge you £1275 for it

    You are absolutely right to formally complain. It's not your fault that they had so many scans to do. That's just bad management, plain and simple...

    If they couldn't trim Charlie's nails while he was under then they should have at least told you beforehand.

    I'm so sorry you had a rough experience Donna and I sincerely hope and pray that you get good results back and Charlie feels better very soon .




    Claire
    Claire
    Once owned by Rudeepoohs
    then rescued by CaraMia and Minnie Moo.
    Missing all my girls every day....

  10. #10
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    Donna.....I am so sorry to hear that you and Charlie had such a bad day. I hope in the end it will all be worth it when his scans come back negative. How much does a scan cost in England in dollars? Just wondering what the difference in US and England is when I get Lily scanned.
    Sharon,
    Mom to Bleinham Cavaliers Lily, 5 years old, and Alfie, 8 year old puppy mill rescue.
    At the Bridge, Chloe, Lhasa Apso.

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