Page 1 of 4 123 ... LastLast
Results 1 to 10 of 36

Thread: Kennel Problem

  1. #1
    Join Date
    Nov 2006
    Location
    Dublin
    Posts
    768
    Post Thanks / Like

    Angry Kennel Problem

    We were away for the weekend and left our spoilt doggie into a kennel/doggie hotel we used once last year who offer a free collection/delivery service. (We usually leave him with another board member who is on hols at moment)
    He was booked in from Wed evening until yesterday morning. When I rang on Wed I was told he'd be collected between 5 and 6 pm. By 7.30 still no sign of the driver so I rang again and was told he'd be there in an hour. 10.30pm the driver finally rang and said he was lost so I went driving and found him nearby - now I didnt get annoyed, traffic was bad on Wed and I though ah well these things happen.
    Yesterday morning I was at work waiting for a phonecall to let me know the driver was nearby so I could rush home for a big cavalier hug and kiss. At 12.30 I still hadnt heard anything so I rang the main number and was told there was a mix up Rex was down for delivery back today. They said that last night was complimentary - their mistake and he'd be here by 10am today. I was a little annoyed but said nothing and thought Oh well its only one more night.

    So today - waited again no call - at 12 I rang and was told they'd mixed up the details AGAIN and that there was no delivery service tomorrow as their vans are being serviced - they'd drop him back THURSDAY!!!!!!!!!!

    At this point I got extremely annoyed - one mistake I can forgive but to be told my doggie wont be back until Thursday is ridiculous. They offered a reduced rate and a free groom as an apology.
    I said this is unacceptable - my doggie was due back yesterday and forgetting to bring him again today is totally out of line. I said I wanted my doggie back today - yesterday was a "clerical error" but the same "error" again today is just a joke - then the guy who owns the business started screaming at ME when i said this. He screamed he'd drop him back tomorrow morning before we leave for work if we want him back so badly.........

    I'm so upset mainly because I miss my little Rex - we've never left him for this long since we got him almost 2 years ago and because of the way that man shouted and screamed at me because of his mistake and unprofessionalism.

    Sorry for the long rant Im just so upset right now .

  2. #2
    Join Date
    Mar 2005
    Location
    Dublin, Ireland
    Posts
    24,028
    Post Thanks / Like
    Blog Entries
    15

    Default



    I'd be pretty stressed about that too.

    Will you PM me who this was (privately only please -- don't want them named on the board)?
    Karlin
    Cavaliers: Jaspar Lily Tansy Libby Mindy
    In memory: Lucy Leo
    Cavalier SM Information site:www.smcavaliers.com

  3. #3
    Join Date
    Nov 2006
    Location
    Dungarvan,Co.Waterford,Ireland
    Posts
    3,229
    Post Thanks / Like

    Default

    That is AWFUL.Badly run buisness.I dont know what else to say,speechless.

  4. #4
    Join Date
    Mar 2005
    Location
    San Diego, California
    Posts
    8,700
    Post Thanks / Like

    Default

    That is totally inexcusable!! He obviously has no clue about how much a pet means to a person. When I come back from vacation....I want my dog back now!!!
    Cathy
    Loving mom to Jake, Shelby and Micah

  5. #5
    Join Date
    Mar 2005
    Location
    Dublin, Ireland
    Posts
    24,028
    Post Thanks / Like
    Blog Entries
    15

    Default

    It is certainly not acceptable for him to lose his temper as if you are making ridiculous demands. In his place, I'd be driving him over, getting someone else to, or I'd hire a taxi for Rex if there was no other possibility. Or else very apologetically see of you wanted to collect him and offer a 50% discount on a future booking and a free groom. Basically he has added three more days to the period when you haven't seen Rex -- that's bizarre. One day I can understand, but that is ridiculous. You could always complain to Liveline. I can see from the link you sent me that he has had a lot of good free publicity.
    Karlin
    Cavaliers: Jaspar Lily Tansy Libby Mindy
    In memory: Lucy Leo
    Cavalier SM Information site:www.smcavaliers.com

  6. #6
    Join Date
    Jun 2008
    Location
    Midlands, UK
    Posts
    25
    Post Thanks / Like

    Default

    Oh no! That is awful
    LaLa

    Proud owner of Dooley, my blenhiem pup

  7. #7
    Join Date
    Sep 2005
    Location
    Kansas
    Posts
    921
    Post Thanks / Like

    Default

    I would definitely be marching over there to collect my dog, and I would certainly threaten to call the police if they did not allow me access to my dog. Not returning the dog per contract is akin to dognapping in my book!

    I'd probably also threaten to not pay given that you had to collect him when he was supposed to be delivered, bu then I'd probably pay just to be done with them.

    Certainly, I'd never go back and I'd tell all my friends NEVER to go there.
    Cindy
    Cedar (tri), Willow (blen), & Holly (ruby)

  8. #8
    Join Date
    Nov 2006
    Location
    Dublin
    Posts
    768
    Post Thanks / Like

    Default

    Thanks for the replies guys

    If this kennel was closer I'd be there right now but its over 2 hours from where I live (and as the Irish members know the new driving regulations come into effect today so I'm off the road until I pass my test )

    Karlin we wont be leaving our precious doggie there again even if they offered a 50% discount on a future booking. The only compensation of sorts I was offered was if I waited until Thurs they'd bring the rate down to 20 euro per night instead of 30 but if we demanded he brought him back tomorrow that doesnt apply. He's now giving out at having to drive Rex back in his car tomorrow but as I pointed out he should have been home yesterday, then today - his "clerical error" caused this........

    As for the free publicity - if you google said place there's nothing but good reviews and several websites have "stickies" recommending them.

  9. #9
    Join Date
    Mar 2008
    Location
    Dublin
    Posts
    710
    Post Thanks / Like

    Default

    You poor thing - you must be so stressed out. If I were you I wouldnt leave Rex with him for another hour, I would go straight to wherever they are and bring him home yourself.
    That man had no right to scream at you - HE is in the wrong and you are the paying, trusting customer!

    I hope you get your baby back soon
    Mam to Millie, Chloe & Rex
    Baby boy Jack (waiting at the bridge) xxxxx

  10. #10
    Join Date
    Jun 2008
    Location
    Sheffield, UK
    Posts
    5
    Post Thanks / Like

    Default

    oh my... i'm shocked! if it were me i'd be in a taxi to collect him, and make sure he got stuck with the bill. and i wouldn't drop it there either, people like that shouldn't be in charge of animals.

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •