We were away for the weekend and left our spoilt doggie into a kennel/doggie hotel we used once last year who offer a free collection/delivery service. (We usually leave him with another board member who is on hols at moment)
He was booked in from Wed evening until yesterday morning. When I rang on Wed I was told he'd be collected between 5 and 6 pm. By 7.30 still no sign of the driver so I rang again and was told he'd be there in an hour. 10.30pm the driver finally rang and said he was lost so I went driving and found him nearby - now I didnt get annoyed, traffic was bad on Wed and I though ah well these things happen.
Yesterday morning I was at work waiting for a phonecall to let me know the driver was nearby so I could rush home for a big cavalier hug and kiss. At 12.30 I still hadnt heard anything so I rang the main number and was told there was a mix up Rex was down for delivery back today. They said that last night was complimentary - their mistake and he'd be here by 10am today. I was a little annoyed but said nothing and thought Oh well its only one more night.
So today - waited again no call - at 12 I rang and was told they'd mixed up the details AGAIN and that there was no delivery service tomorrow as their vans are being serviced - they'd drop him back THURSDAY!!!!!!!!!!
At this point I got extremely annoyed - one mistake I can forgive but to be told my doggie wont be back until Thursday is ridiculous. They offered a reduced rate and a free groom as an apology.
I said this is unacceptable - my doggie was due back yesterday and forgetting to bring him again today is totally out of line. I said I wanted my doggie back today - yesterday was a "clerical error" but the same "error" again today is just a joke - then the guy who owns the business started screaming at ME when i said this. He screamed he'd drop him back tomorrow morning before we leave for work if we want him back so badly.........
I'm so upset mainly because I miss my little Rex - we've never left him for this long since we got him almost 2 years ago and because of the way that man shouted and screamed at me because of his mistake and unprofessionalism.
Sorry for the long rant Im just so upset right now .