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Thread: Zooplus

  1. #1
    Join Date
    Apr 2008
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    Dublin, Ireland
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    Default Zooplus

    Anyone order their dog food etc from here?

    I just received my order today of naturediet & bits n bobs & ive complained to them before that their packaging leaves a lot to be desired - this time one of the boxes was broken & half the contents was in the rest of the box & I ordered 6 tins of green tripe and only 5 was in the box - the seem to be slacking a bit latley i think - also the order took almost 2 weeks to arrive when it used to come in 5 working days.

    Not very impressed
    Last edited by Dublin; 15th October 2008 at 08:46 PM.
    Sonia
    Cass (F - JRT - 25/11/97) Sparky (M - Blen - 11/01/08.) & Lucy (F - Blen - 12/11/09-ish!)
    Leo waiting at the bridge

  2. #2
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    May 2005
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    Clonsilla, Dublin 15, Eire
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    I stopped using them after two similar incidents in a row, they seemed to go from same week delivery to next month delivery
    Stephen 3 Cavs - Cody, Abigail & Jasmine, Gavin the terrier and the cats - Buffy, Kendra, Thomas, Caleb, Robin & Cadbury, the Geckos - Crane, Poole, Schmidt, Amber, Seven, Eleven, Thirteen, Ivy, Gretchen, Darcy, Ari, Zeva, Claude & Claudine, Alpha, Bravo, Charlie, Delta, Dov, Ronia, Netanya

  3. #3
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    Apr 2008
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    Dublin, Ireland
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    its odd isnt it, i wonder if theyve changed courier companys or something? I would use somewhere else if I could get naturediet but theres only 1 place here I found that does it & they charge €6 more per case!

    I complained after the 1st delivery arrived as I had ordered 4 cases of naturediet (18 cartons per case) & they had emptied the 4 cases into one box - that I coulnt even lift! A couple of the cartons had burst too because of lack of packing in the box. They refunded me for the broken packs & gave me 5% off the next order & said that they didnt normaly pack like that - then the 2nd package arrived exactly the same but with no breakages!

    Luckily I get my order delivered to work & the warehouse lad lifts it into my car for me then Mark takes it out when I get home.
    Sonia
    Cass (F - JRT - 25/11/97) Sparky (M - Blen - 11/01/08.) & Lucy (F - Blen - 12/11/09-ish!)
    Leo waiting at the bridge

  4. #4
    Join Date
    Jan 2008
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    Prenton Cheshire
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    Hi
    Totally different i order a lot of dried fish ordered Monday arrived Today all in good order ,so you never can tell.
    Brian M

    Poppy the Tri, Daisy the Blen, Rosie the Ruby and Lily the B & T

  5. #5
    Join Date
    Jul 2008
    Location
    Ireland
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    Default Zooplus

    So far, I haven't had problems with zooplus - the only thing I have recieved that is a bit dodgy is a stainless steel bowl that was dented but all food etc. I have ever ordered from them has been fine. Maybe it does have something to do with delivery company

  6. #6
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    Apr 2008
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    Dublin, Ireland
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    maybe they use a differant delivery service in Ireland?

    I order from zooplus.ie - Maybe it's a differant section than .co.uk? - my invoices are from the nethelands (I think - must check, I have them at work)
    Sonia
    Cass (F - JRT - 25/11/97) Sparky (M - Blen - 11/01/08.) & Lucy (F - Blen - 12/11/09-ish!)
    Leo waiting at the bridge

  7. #7
    Join Date
    Jul 2006
    Location
    Dublin, Ireland
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    I was going to order from them but now I'm not sure
    Claire
    Once owned by Rudeepoohs
    then rescued by CaraMia and Minnie Moo.
    Missing all my girls every day....

  8. #8
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    Apr 2008
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    If its any consolation I will still be ordering from them - just making ure I have a couple of weeks food left before I do though!
    Sonia
    Cass (F - JRT - 25/11/97) Sparky (M - Blen - 11/01/08.) & Lucy (F - Blen - 12/11/09-ish!)
    Leo waiting at the bridge

  9. #9
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    They just emailed to say they're refunding €6 for the damage & missing can.
    Sonia
    Cass (F - JRT - 25/11/97) Sparky (M - Blen - 11/01/08.) & Lucy (F - Blen - 12/11/09-ish!)
    Leo waiting at the bridge

  10. #10
    Join Date
    Oct 2006
    Location
    Dublin, Ireland
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    I've ordered from them before and they are usually ok. I think they use GLS couriers who I have heard bad things about. The last order I received the couriers said they couldn't find my house so I had to wait around for another day to receive it. They were supposed to call me the next day before they turned up to make sure I was home but that never happened, luckily I happened to be in at the time. Maybe if a few people contacted them about the bad delivery service they may change company.
    Casshon

    Molly (Blenheim) & Bella (Tri)
    Honey, Cassie & Tiki (Cavalier Angels)

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