I do think it's unreasonable. You should complain, the thing is, their prices go up too because no one ever challenges them. We just grin and bear it and cough up. Last time I went to the vet (this week) though they kept me hanging on for 2 hours while I waited for the vet to sign the prescription, he decided not to charge me! I think it was because I said I'd make him a copy of Dylan's MRI which I have on a disc, all 193 pics.
I spoke to someone last week who told me their vet had given their Cavalier the all clear from SM. Oh I said, so he had an MRI? No, they said, he felt the back of their dogs head.
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