*Pauline*
Well-known member
Today I finally got Poppy's insurance from her MRI on 15th September. Before the postman came though, I just happened to phone AXA to see what's happening. They told me they had two claims for Poppy, the first for the MRI etc, the second (which arrived a day later) for £247.88 for SM meds. That didn't make sense. I told them she doesn't have SM though she does have pain meds for CM. Turns out they put Dylan's meds claim under Poppy's name. I asked if I had written the wrong policy number on the claim form, they said no, it was their error.
Please keep notes and ring them if things don't seem right.
Please keep notes and ring them if things don't seem right.