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Thread: Board problems yesterday and today (and in past)

  1. #1
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    Exclamation Board problems yesterday and today (and in past)

    Hi all --

    We are properly back online again after some problems that occurred to the database during an update at my hosting service that seemed to overlap with the point where I was doing some work on the board. I know many of you were probably having difficulties viewing the site or logging on, or finding you logged on only to find you could not post or see your own account details.

    They found a corruption in the database and restored the board from a backup taken yesterday in the early hours of the morning. Unfortunately that meant we lost yesterday's posts and I am very sorry for that inconvenience to all of you who had made posts during the day. However the alternative was restoring from a far older save of the database I'd made weeks back so I was thrilled to find they had one taken from yesterday at 4am!!

    The other good news is that they were improving the server that is used by the board and acknowledged they have had some problems with it. It seems to be loading much faster and I am hoping... fingers and paws crossed!... that the various issues people had mentioned to me (and which I myself have experienced) will now be resolved.

    I am always considering a shift in board software, and have a product I will likely to move to in the future but not quite yet as it doesn't have a few features I'd like to see and which are likely to come before too long.

    Anyway I hope everyone's back online and getting a better experience with the board after the hosting service upgrade.
    Karlin
    Cavaliers: Jaspar Lily Tansy Libby Mindy
    In memory: Lucy Leo
    Cavalier SM Information site:www.smcavaliers.com

  2. #2
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    Thanks Karlin, Im glad you told us all new posts have disappeared as I posted yesterday and when I couldn't find it I thought I was going mad ...... My enter key still doesn't work so I still cant start a new paragraph though !
    Mel
    Momma to Leonardo (Leo to his friends)

  3. #3
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    Is that on a PC or an iPad etc?
    Karlin
    Cavaliers: Jaspar Lily Tansy Libby Mindy
    In memory: Lucy Leo
    Cavalier SM Information site:www.smcavaliers.com

  4. #4
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    And I thought I was going mad too when I couldn't log on and just getting database disconnect messages on some browsers. It took me a while to figure out what exactly the problem was.

    The board is definitely much much faster now so I think remaining problems are with the software...
    Karlin
    Cavaliers: Jaspar Lily Tansy Libby Mindy
    In memory: Lucy Leo
    Cavalier SM Information site:www.smcavaliers.com

  5. #5
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    Quote Originally Posted by Karlin View Post
    Is that on a PC or an iPad etc?
    It's a PC....its not a major problem but breaks the post up if I write a long post.
    Mel
    Momma to Leonardo (Leo to his friends)

  6. #6
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    Quote Originally Posted by meljoy View Post
    It's a PC....its not a major problem but breaks the post up if I write a long post.
    Same here, just on my PC, can enter OK on tablet
    Joyce - Proudly owned & loved by

    BellaMia (Aug. 30, 2012) My Beautiful Ruby Milo (Jan. 20, 2014) My Handsome Tri
    Sydney (
    April 16, 2000~April 4, 2012) Always and Forever In My Heart

  7. #7
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    Ok I believe the issue is your browser -- are you using Internet Explorer 10? It isn't compatible with this version of the board but I can download a fix and will do so later this eve,
    Karlin
    Cavaliers: Jaspar Lily Tansy Libby Mindy
    In memory: Lucy Leo
    Cavalier SM Information site:www.smcavaliers.com

  8. #8
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    Thanks for sorting this Karlin, yes much faster!!
    Nicki and the Cavalier Clan Our photos www.scotlandimagery.com
    Supporting www.rupertsfund.com and www.cavaliermatters.org

  9. #9
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    Thanks Karlin, I'm using IE 10, so would appreciate a fix. The board is, however moving much faster. Your hard work is appreciated.
    Joyce - Proudly owned & loved by

    BellaMia (Aug. 30, 2012) My Beautiful Ruby Milo (Jan. 20, 2014) My Handsome Tri
    Sydney (
    April 16, 2000~April 4, 2012) Always and Forever In My Heart

  10. #10
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    I'll get to it shortly. I can't take credit for the better board performance as they were planning to upgrade the software on the hosting site anyway -- I am just annoyed it was left so long without acknowledging there was a known problem, making me think it was always the board software alone. They're a good hosting company generally, though!
    Karlin
    Cavaliers: Jaspar Lily Tansy Libby Mindy
    In memory: Lucy Leo
    Cavalier SM Information site:www.smcavaliers.com

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